To enhance comfort for our customers, we pursue maximum comfort-oriented quality by listening to consumers and maintaining their perspectives, as we strive to earn greater trust and satisfaction from them.
To ensure maximum satisfaction for all customers, our consumer service staff is at work responding to inquiries and requests from customers and sharing their input with related divisions. Of the questions and feedback the consumer service staff receives, 94% are related to our apparel business. Of these, 60% include requests to purchase products introduced in newspapers or magazines. To quickly and correctly respond to customer demands, the consumer service staff keeps close contact with the sales department to exchange information. They also respond to complaints and claims with extra care by working closely with related business divisions to identify the causes of problems.
Consumer Service System